Guide: What is Customer Experience Optimization?

Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell.  In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones and are twice as likely to share a bad experience as they are a good… Continue reading Guide: What is Customer Experience Optimization?

The Autonomous Web – an autonomous system that is the future of the Internet

Although we are at the early stages of the internet as an autonomous system, we have already gotten used to the concept that certain functions of our lives will one day completely run themselves.   Consider current trends in the motor industry – it’s commonly accepted that driverless cars are the future. The same is true for the… Continue reading The Autonomous Web – an autonomous system that is the future of the Internet

Significant investment for one of the most innovative chatbot companies

The most successful chatbot companies offer an innovative product and possess the financial muscle to compete with rivals. Certainly – one of the best bots around – has always produced the former. But with significant investment, including from the founder of Nordic ecommerce giant Whiteaway, the Copenhagen-based business can now boast the latter as well.… Continue reading Significant investment for one of the most innovative chatbot companies

Chatbot Marketing: How Do Chatbots Work For Marketers

AI technology never seems to slow down, and nowhere is this more apparent than with chatbot marketing. Chatbots are quickly gaining a lot of traction within the industry. There’s always something new in this technology, and on top of being automated, it is becoming more human-like. In this article, we explore chatbot marketing and answer… Continue reading Chatbot Marketing: How Do Chatbots Work For Marketers

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Help create the world’s largest multi-language AI chatbot for Coronavirus

I am sure that you, like many of us, have personally (or know people who have) been waiting forever on getting a proper answer from your local health authority, doctor, employer or insurance concerning Coronavirus.  The authorities are being bombarded with questions from people concerned about the health and financial effect of the Coronavirus, and… Continue reading Help create the world’s largest multi-language AI chatbot for Coronavirus

Scaling a business with big dreams, strong purpose, and skillful execution

Scaling a business requires several key characteristics.  The one in charge has to have the wildest ambitions and dreams, demand change, have curiosity, and not just be in it for the money. Being guided by a greater sense of purpose is also a must!  That is also true for Certainly and the people in and around the company.  But how do you convert a strong purpose into… Continue reading Scaling a business with big dreams, strong purpose, and skillful execution

NFC Tags – Enhance the Chatbot Experience with NFC

What is NFC? NFC stands for Near-Field Communication and allows compatible devices to exchange information with a simple tap by way of NFC tags. In simplest terms, any two objects with NFC tags are able to communicate wirelessly when in (very) close proximity. While it may sound like groundbreaking technology, it is fundamentally more evolutionary… Continue reading NFC Tags – Enhance the Chatbot Experience with NFC

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How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid

A web shop can build a unique customer experience with a chatbot shopping assistant.

User experience design is a vital element of successful chatbots, helping companies to improve customer engagement and customer satisfaction. Chatbots designed according to the best UX practices can create quality interactions with customers in connection with an inquiry to Customer Service.  Users require an instant reply and accurate answers, regardless of the timing or complexity of… Continue reading How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid

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Danish AI: How Denmark is Contributing to The World’s Digital Dream

Danish AI innovation is pushing the boundaries of what is possible in the digital age. In this post, we take a look at how Denmark is serving as one of the centers of the AI revolution. Denmark recently ranked fourth in the Digital Economy and Society Index, enjoying a position at the top of the… Continue reading Danish AI: How Denmark is Contributing to The World’s Digital Dream

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The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times

Using Digital Customer Experience as a Competitive Advantage Ever catch yourself wondering how to perfect your digital customer experience? It isn’t exactly news that a great experience for customers is a key to success. Happy customers return, don’t churn, and most importantly, refer your business to potential new customers. But in these unprecedented times, it… Continue reading The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times