The end of the corona-era ecommerce boom and the ongoing impact of supply chain issues has significantly impacted D2C brands, especially those in fashion and apparel. As such, brands must move their focus away from growth towards profitability, adapting their cost base and improving efficiencies. There is not, of course, a single silver bullet solution… Continue reading How recommendation AI could help boost your webshop’s efficiency
With the tightened financial times we’re currently living in, businesses are looking to find ways to work more efficiently with what they have and get more value from their existing customers. This has often led to ratcheting up automation across industries. Companies are developing AI solutions to make their online stores more efficient, from automating… Continue reading Conversational UX for ecommerce: how human is too human?
As a former customer service manager in a large organization with all the traditional contact channels (email, contact forms, phone, chat, SMS, and socials), I know something about leveraging support data and connecting the organizational dots. Are you reactive or proactive? Most of us are reactive, and that’s okay – or is it? My experience… Continue reading Support, revenue, and data: I want to be wise
From our friends at Crowdin. The power of the Internet allows you to tap into a global community, expanding into a market you may have never considered before. So now, companies that have customers in different countries with different languages can create multilingual funnels using localization and globalization strategy. Moreover, research by Common Sense Advisory… Continue reading Multilingual Chatbot: Learn How to Speak Your Customer’s Language
In 2020, US ecommerce saw the equivalent of ten years growth in just three months. Even the reopening of the high street hasn’t dented that rise significantly. Both online and traditional retailers have had to scale up their online stores. Artificial intelligence is playing a crucial role as the ecommerce sector continues its rapid growth.… Continue reading AI-powered Ecommerce Trends to Scale Your Business in 2022
The Black Friday shopping season just ended and reports already show interesting results: Shoppers have been strategic this season What happens after Black Friday in 2021? Consumer spending habits changed this year as well, as they began shopping earlier in the season and many used BNPL (buy now, pay later) services. From buying earlier to taking advantage of discounts and extending the season, we’re seeing… Continue reading After Black Friday 2021: Global Holiday Shopping Trends and Insights
Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company. Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips
Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell. In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones and are twice as likely to share a bad experience as they are a good… Continue reading Guide: What is Customer Experience Optimization?
Using Digital Customer Experience as a Competitive Advantage Ever catch yourself wondering how to perfect your digital customer experience? It isn’t exactly news that a great experience for customers is a key to success. Happy customers return, don’t churn, and most importantly, refer your business to potential new customers. But in these unprecedented times, it… Continue reading The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times
Significant advances in a wide variety of digital HR solutions are allowing Human Resources departments and Recruitment agencies to maximize profit and reduce costs. Certainly asked three experts to share their insights into digital HR, and how the industry is adapting to fast paced change. What is the digitalization of HR? Digital HR, or the… Continue reading Digital HR: How Conversational AI Is Providing Profitable Solutions