Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce

Employing a conversational user interface can dramatically improve customer satisfaction and user experience for ecommerce businesses. In such a competitive market, every e-store is on the lookout for ways to maximize customer retention and acquisition. Using AI to create a more interactive and user-friendly site is one way that ecommerce businesses can do this. In… Continue reading Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce

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Ecommerce & Customer Experience. How Can AI Technology Help Online Stores?

Creating a Great Ecommerce Experience for Customers Ecommerce experience refers to customers’ perception of a brand based on their interactions across the internet.  An excellent customer experience differentiates a business from the competitors.  It impacts a company’s reputation, customer retention and customer loyalty. Every element of the customer journey across multiple touchpoints is crucial when providing a superior customer experience.   Digital technology allows an ecommerce site to connect with… Continue reading Ecommerce & Customer Experience. How Can AI Technology Help Online Stores?

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Significant investment for one of the most innovative chatbot companies

The most successful chatbot companies offer an innovative product and possess the financial muscle to compete with rivals. Certainly – one of the best bots around – has always produced the former. But with significant investment, including from the founder of Nordic ecommerce giant Whiteaway, the Copenhagen-based business can now boast the latter as well.… Continue reading Significant investment for one of the most innovative chatbot companies

Chatbot Marketing: How Do Chatbots Work For Marketers

AI technology never seems to slow down, and nowhere is this more apparent than with chatbot marketing. Chatbots are quickly gaining a lot of traction within the industry. There’s always something new in this technology, and on top of being automated, it is becoming more human-like. In this article, we explore chatbot marketing and answer… Continue reading Chatbot Marketing: How Do Chatbots Work For Marketers

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Scaling a business with big dreams, strong purpose, and skillful execution

Scaling a business requires several key characteristics.  The one in charge has to have the wildest ambitions and dreams, demand change, have curiosity, and not just be in it for the money. Being guided by a greater sense of purpose is also a must!  That is also true for Certainly and the people in and around the company.  But how do you convert a strong purpose into… Continue reading Scaling a business with big dreams, strong purpose, and skillful execution

NFC Tags – Enhance the Chatbot Experience with NFC

What is NFC? NFC stands for Near-Field Communication and allows compatible devices to exchange information with a simple tap by way of NFC tags. In simplest terms, any two objects with NFC tags are able to communicate wirelessly when in (very) close proximity. While it may sound like groundbreaking technology, it is fundamentally more evolutionary… Continue reading NFC Tags – Enhance the Chatbot Experience with NFC

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How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid

A web shop can build a unique customer experience with a chatbot shopping assistant.

User experience design is a vital element of successful chatbots, helping companies to improve customer engagement and customer satisfaction. Chatbots designed according to the best UX practices can create quality interactions with customers in connection with an inquiry to Customer Service.  Users require an instant reply and accurate answers, regardless of the timing or complexity of… Continue reading How To Build A Chatbot: 10 User Experience Design Mistakes To Avoid

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Danish AI: How Denmark is Contributing to The World’s Digital Dream

Danish AI innovation is pushing the boundaries of what is possible in the digital age. In this post, we take a look at how Denmark is serving as one of the centers of the AI revolution. Denmark recently ranked fourth in the Digital Economy and Society Index, enjoying a position at the top of the… Continue reading Danish AI: How Denmark is Contributing to The World’s Digital Dream

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The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times

Using Digital Customer Experience as a Competitive Advantage Ever catch yourself wondering how to perfect your digital customer experience? It isn’t exactly news that a great experience for customers is a key to success. Happy customers return, don’t churn, and most importantly, refer your business to potential new customers. But in these unprecedented times, it… Continue reading The Future of Digital Customer Experience. AI as a Business Strategy in Post-COVID-19 Times

Certainly Releases Swedish BERT Model, Completing the Scandinavian Trio

Certainly Releases Swedish BERT Model After successfully releasing Danish and Norwegian BERT models, Certainly is ready with a model for Swedish, the Scandinavian language with the most speakers. Certainly’s Swedish BERT model has been trained on a staggering 25 GB of raw text data. This is more than ten times more data than the previous… Continue reading Certainly Releases Swedish BERT Model, Completing the Scandinavian Trio