How to Pre-empt Ecommerce Returns during Peak Season

The returns problem in ecommerce is real. According to Shopify, 89% of shoppers have returned an online purchase in the last three years, with returns costing retailers billions each year. The issue of costly ecommerce returns is one that has exploded alongside the growth of online shopping. The cost to retailers is increasing dramatically year-on-year (see graph below) while return rates of 40% are becoming the norm for some industries.  Businesses must address the thorny issue… Continue reading How to Pre-empt Ecommerce Returns during Peak Season

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Ultimate List of 101 Customer Service Tips

Favorable reviews foster customer trust and loyalty.

Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company.  Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips

AI Bots for Your Ecommerce Website: 2 Use Cases

Benefits of Using AI Bots for Ecommerce Websites When we talk about AI bot solutions for ecommerce websites, we think of solutions that use AI technology to enable seamless communication between the brand and customers through a chatbot or a voice interface. Conversation through chatbots can make the shopping experience more personalized and interactive.  Moreover, a conversational AI… Continue reading AI Bots for Your Ecommerce Website: 2 Use Cases

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Categorized as Ecommerce

Guide: What is Customer Experience Optimization?

Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell.  In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones and are twice as likely to share a bad experience as they are a good… Continue reading Guide: What is Customer Experience Optimization?

The Autonomous Web – an autonomous system that is the future of the Internet

Although we are at the early stages of the internet as an autonomous system, we have already gotten used to the concept that certain functions of our lives will one day completely run themselves.   Consider current trends in the motor industry – it’s commonly accepted that driverless cars are the future. The same is true for the… Continue reading The Autonomous Web – an autonomous system that is the future of the Internet

Help create the world’s largest multi-language AI chatbot for Coronavirus

I am sure that you, like many of us, have personally (or know people who have) been waiting forever on getting a proper answer from your local health authority, doctor, employer or insurance concerning Coronavirus.  The authorities are being bombarded with questions from people concerned about the health and financial effect of the Coronavirus, and… Continue reading Help create the world’s largest multi-language AI chatbot for Coronavirus

Yes, we can win the AI-race with the current workforce

“How will we win tomorrow if no-one knows that we build world-class products that we are able to distribute fast to the market by making it easy for the current workforce to adopt them right away?” asks Henrik Fabrin from Certainly in this blogpost. The only logical way for Denmark to not only compete but… Continue reading Yes, we can win the AI-race with the current workforce

The 15 Latest Customer Service Trends You Need to Know In 2021

Customer service trends are ever changing in our fast-paced digital world, which can make it hard to keep up. In this post, we take a look at the latest trends in 2021 that every business owner should be aware of. Let’s get started. 15 Customer Service Trends for 2021 There’s no doubt that utilizing the… Continue reading The 15 Latest Customer Service Trends You Need to Know In 2021