2021 in review 2021: Kudos to us, but it’s all thanks to you. 2021 was certainly quite a year. We doubled the team, did a complete rebrand, and reached or exceeded our goals. Kudos to the entire Certainly team for this accomplishment and here’s to a brilliant 2022! We would however be nothing without the value we provide to our customers, so I want to lead with that: It’s 110% about… Continue reading Certainly CEO’s 2021 year in review (& a sneak-peek into 2022)
Author: Beatrice Carraro
How to Pre-empt Ecommerce Returns during Peak Season
The returns problem in ecommerce is real. According to Shopify, 89% of shoppers have returned an online purchase in the last three years, with returns costing retailers billions each year. The issue of costly ecommerce returns is one that has exploded alongside the growth of online shopping. The cost to retailers is increasing dramatically year-on-year (see graph below) while return rates of 40% are becoming the norm for some industries. Businesses must address the thorny issue… Continue reading How to Pre-empt Ecommerce Returns during Peak Season
Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce
Employing a conversational user interface can dramatically improve customer satisfaction and user experience for ecommerce businesses. In such a competitive market, every e-store is on the lookout for ways to maximize customer retention and acquisition. Using AI to create a more interactive and user-friendly site is one way that ecommerce businesses can do this. In… Continue reading Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce
Ecommerce & Customer Experience. How Can AI Technology Help Online Stores?
Creating a Great Ecommerce Experience for Customers Ecommerce experience refers to customers’ perception of a brand based on their interactions across the internet. An excellent customer experience differentiates a business from the competitors. It impacts a company’s reputation, customer retention and customer loyalty. Every element of the customer journey across multiple touchpoints is crucial when providing a superior customer experience. Digital technology allows an ecommerce site to connect with… Continue reading Ecommerce & Customer Experience. How Can AI Technology Help Online Stores?
Ultimate List of 101 Customer Service Tips
Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company. Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips
Guide: What is Customer Experience Optimization?
Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell. In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones and are twice as likely to share a bad experience as they are a good… Continue reading Guide: What is Customer Experience Optimization?
The Autonomous Web – an autonomous system that is the future of the Internet
Although we are at the early stages of the internet as an autonomous system, we have already gotten used to the concept that certain functions of our lives will one day completely run themselves. Consider current trends in the motor industry – it’s commonly accepted that driverless cars are the future. The same is true for the… Continue reading The Autonomous Web – an autonomous system that is the future of the Internet
Significant investment for one of the most innovative chatbot companies
The most successful chatbot companies offer an innovative product and possess the financial muscle to compete with rivals. Certainly – one of the best bots around – has always produced the former. But with significant investment, including from the founder of Nordic ecommerce giant Whiteaway, the Copenhagen-based business can now boast the latter as well.… Continue reading Significant investment for one of the most innovative chatbot companies
Chatbot Marketing: How Do Chatbots Work For Marketers
AI technology never seems to slow down, and nowhere is this more apparent than with chatbot marketing. Chatbots are quickly gaining a lot of traction within the industry. There’s always something new in this technology, and on top of being automated, it is becoming more human-like. In this article, we explore chatbot marketing and answer… Continue reading Chatbot Marketing: How Do Chatbots Work For Marketers
Help create the world’s largest multi-language AI chatbot for Coronavirus
I am sure that you, like many of us, have personally (or know people who have) been waiting forever on getting a proper answer from your local health authority, doctor, employer or insurance concerning Coronavirus. The authorities are being bombarded with questions from people concerned about the health and financial effect of the Coronavirus, and… Continue reading Help create the world’s largest multi-language AI chatbot for Coronavirus