Best AI chatbots for customer service: Ten superb platforms to enhance your support with a dash of AI magic

When it comes to finding the best AI chatbot for your customer service needs, there’s a whole lot to consider. From integration capabilities to data protection policies, the options seem endless. But fear not! We’ve done the legwork for you and rounded up the crème de la crème of the chatbot world. These ten contenders… Continue reading Best AI chatbots for customer service: Ten superb platforms to enhance your support with a dash of AI magic

AI safeguarding tips for large language models

Generative AI has taken the world by storm in the past six months, and concerns about safeguarding have been raised alongside the breathless hype around the technology. Even OpenAI, creators of ChatGPT, have made their dedication to AI safety very clear. But it isn’t just the developers of these tools who must ensure user safety… Continue reading AI safeguarding tips for large language models

How recommendation AI could help boost your webshop’s efficiency

The end of the corona-era ecommerce boom and the ongoing impact of supply chain issues has significantly impacted D2C brands, especially those in fashion and apparel. As such, brands must move their focus away from growth towards profitability, adapting their cost base and improving efficiencies. There is not, of course, a single silver bullet solution… Continue reading How recommendation AI could help boost your webshop’s efficiency

Conversational UX for ecommerce: how human is too human?

With the tightened financial times we’re currently living in, businesses are looking to find ways to work more efficiently with what they have and get more value from their existing customers. This has often led to ratcheting up automation across industries. Companies are developing AI solutions to make their online stores more efficient, from automating… Continue reading Conversational UX for ecommerce: how human is too human?

Support, revenue, and data: I want to be wise

As a former customer service manager in a large organization with all the traditional contact channels (email, contact forms, phone, chat, SMS, and socials), I know something about leveraging support data and connecting the organizational dots. Are you reactive or proactive? Most of us are reactive, and that’s okay – or is it? My experience… Continue reading Support, revenue, and data: I want to be wise

ChatGPT for business: general adoption of Generative AIs & Large Language Models and how we’re working with them at Certainly

This blog post was first published on February 2, 2023. This post overviews the adoption and business applications of Generative AI (GAI) and Large Language Models (LLMs), such as ChatGPT, in the market as of February 2023. It will also cover how we are working with them at Certainly. Our ideas will evolve, and we… Continue reading ChatGPT for business: general adoption of Generative AIs & Large Language Models and how we’re working with them at Certainly

ChatGPT, Generative AI, & Large Language Models: a primer

This blog post was first published on January 11, 2023. We are certainly living in an exciting time. We are fortunate to be right at the center of what looks to be the most significant technological shift since the cloud or mobile. If you learn how to leverage this shift, it is a fantastic opportunity… Continue reading ChatGPT, Generative AI, & Large Language Models: a primer

Everything you wanted to know about returns (but were too afraid to ask)

Returns, especially after Black Friday, are a complex and often costly aspect of business in the ecommerce world. They’re also a fact of life. In December 2022, we sat down with Gulnaz Khusainova, CEO & Founder of Easysize, and Sophie Aubard, CEO & Co-founder of yayloh, to chat about the impact of returns, the data around… Continue reading Everything you wanted to know about returns (but were too afraid to ask)

A Handy Guide to Writing Effective Chatbot Copy 

Making an incredible bot takes more than just building the flow. You also need effective chatbot copy to ensure that users don’t feel like they’re talking to, well, a robot. To that end, we asked Lucy Samuel, a copywriter who’s done great work with Certainly clients Feastables and Roadrunner, to walk us through the process… Continue reading A Handy Guide to Writing Effective Chatbot Copy