The returns problem in ecommerce is real. According to Shopify, 89% of shoppers have returned an online purchase in the last three years, with returns costing retailers billions each year. The issue of costly ecommerce returns is one that has exploded alongside the growth of online shopping. The cost to retailers is increasing dramatically year-on-year (see graph below) while return rates of 40% are becoming the norm for some industries. Businesses must address the thorny issue… Continue reading How to Pre-empt Ecommerce Returns during Peak Season
Employing a conversational user interface can dramatically improve customer satisfaction and user experience for ecommerce businesses. In such a competitive market, every e-store is on the lookout for ways to maximize customer retention and acquisition. Using AI to create a more interactive and user-friendly site is one way that ecommerce businesses can do this. In… Continue reading Conversational User Interface: 10 Reasons Why It’s Great For Ecommerce
Creating a Great Ecommerce Experience for Customers Ecommerce experience refers to customers’ perception of a brand based on their interactions across the internet. An excellent customer experience differentiates a business from the competitors. It impacts a company’s reputation, customer retention and customer loyalty. Every element of the customer journey across multiple touchpoints is crucial when providing a superior customer experience. Digital technology allows an ecommerce site to connect with… Continue reading ECommerce & Customer Experience. How Can AI Technology Help Online Stores?
Taking care of and providing superior customer service to your existing and potential clients is the ultimate goal of any B2C company. Superior customer service has for a while been a battleground for success among businesses. Almost 90% of companies have been competing with each other to secure exceptional service! We are aware that in these unpredictable times, delivering… Continue reading Ultimate List of 101 Customer Service Tips
Benefits of Using AI Bots for ECommerce Websites When we talk about AI bot solutions for ecommerce websites, we think of solutions that use AI technology to enable seamless communication between the brand and customers through a chatbot or a voice interface. Conversation through chatbots can make the shopping experience more personalized and interactive. Moreover, a conversational AI… Continue reading AI Bots for Your ECommerce Website: 2 Use Cases
In the past few years, the popularity of AI applications has taken off. This past December, The Conference on Neural Information Processing Systems – one of the most popular AI conferences – was sold out within 11 minutes. Quite a difference from two years prior when the conference sold out after 2 weeks. This points at a… Continue reading 9 Revolutionary AI applications that will make you re-think Machine Learning
Customer Experience Optimization can help you grow your brand, reduce churn, increase customer retention, and ultimately upsell. In the hyper-competitive world of today’s online market, a customer’s experience during their journey with a brand is more important than ever. Consumers remember bad experiences for much longer than good ones, and are twice as likely to share a bad experience as they are a good… Continue reading Guide: What is Customer Experience Optimization?
Although we are at the early stages of the internet as an autonomous system, we have already gotten used to the concept that certain functions of our lives will one day completely run themselves. Consider current trends in the motor industry – it’s commonly accepted that driverless cars are the future. The same is true for the… Continue reading The Autonomous Web – an autonomous system that is the future of the Internet
The most successful chatbot companies offer an innovative product and possess the financial muscle to compete with rivals. Certainly – one of the best bots around – has always produced the former. But with significant investment, including from the founder of Nordic ecommerce giant Whiteaway, the Copenhagen-based business can now boast the latter as well.… Continue reading Significant investment for one of the most innovative chatbot companies
AI technology never seems to slow down, and nowhere is this more apparent than with chatbot marketing. Chatbots are quickly gaining a lot of traction within the industry. There’s always something new in this technology, and on top of being automated, it is becoming more human-like. In this article, we explore chatbot marketing and answer… Continue reading Chatbot Marketing: How Do Chatbots Work For Marketers